Melbet Rules and Regulations in Canada

These General Terms apply to every visit, registration, account, and use of the betting services by users located in Canada. You must read these terms in full before you place any bet or claim any bonus, as they form a binding legal agreement between you and the operator of the platform.

By creating an account, you confirm that:

• You are at least 19 years old, or any higher local age that applies in your province or territory.
• Online betting and gaming are allowed in your place of residence.
• You act on your own behalf and not for any third party.
• Your account information is accurate, current, and complete.

You may hold only one account for personal use. Corporate, shared, or pooled accounts are not permitted. You must keep your login credentials confidential and you are fully responsible for all activity and bets placed through your account.

The operator may modify these General Terms, betting rules, bonus rules, payment rules, and any other policies at any time, for reasons that include legal changes, product updates, or risk management. Updated terms take effect once published on the official website or app. Continued use of the services after changes means you accept the updated terms, so you should review them regularly.

Proper use of the services includes:

• Using the platform only for lawful betting on allowed event types and games.
• Not using any automated systems, bots, or scripts to place or process bets.
• Not interfering with the operation, security, or integrity of the website, app, or odds feeds.
• Not attempting to gain access to other users’ accounts or personal data.

All content on the platform, including logos, trademarks, software, text, odds compilations, graphics, and databases, is protected by intellectual property laws. You receive a limited, non-transferable right to use the services for personal betting and gaming only. Any copying, distribution, reverse engineering, or commercial use of the content is prohibited.

Services are provided on an “as available” basis. To the fullest extent permitted under applicable Canadian law, the operator is not liable for:

• Losses arising from telecommunications failures, system errors, or interruptions.
• Delays or failures in receiving bets or updating odds.
• Loss of profits, data, or any indirect or consequential damages linked to your use of the website or services.

Nothing in these terms excludes liability where such exclusion is not permitted by applicable Canadian law, including consumer protection and gambling legislation in your province or territory. Your statutory rights remain in force.

The General Betting Rules apply to all bets placed through your account on sports, esports, virtual sports, and other event types offered to Canada-based users. Product-specific rules, displayed in the relevant betting sections, form part of these terms and may override a general rule where there is a conflict.

Eligibility to Place Bets

You may place bets only if:

• Your registration has been completed and your account is active.
• You have reached the legal age required for online betting in your province or territory (at least 19).
• Online betting is allowed in the jurisdiction where you are physically located at the time of the bet.
• You are not an excluded person under any applicable Canadian gambling framework (for example, self-excluded or banned under local rules).

Bets may not be placed by:

• Individuals acting on behalf of others.
• Individuals involved directly in the event (athletes, coaches, officials, owners, or similar) if prohibited by applicable sport integrity rules.

Bet Acceptance

A bet is considered accepted only when:

• It has been processed by the betting system.
• It appears in your betting history or open bets list, showing a confirmed bet ID and odds.

If there is a conflict between your on-screen bet slip and the operator’s records, the records in the central betting system govern. You are responsible for checking that your bet details, event, market, selection, stake, and odds are correct before confirmation.

The operator reserves the right to:

• Refuse any bet, in full or in part, without providing a reason.
• Limit the maximum stake or exposure on specific events, markets, or accounts.
• Void or adjust bets if there is a palpable error in odds, market listing, or event details.

Minimum and Maximum Bets

Minimum stake requirements and maximum stake or payout limits apply to various betting markets. These may vary by sport, competition, event, or type of bet. The applicable limits are displayed on the bet slip or in the relevant betting rules. You must ensure your bet amount complies with these limits; bets outside allowed ranges may be rejected or adjusted.

Odds, Settlement, Wins, and Losses

Odds represent the price offered at the time your bet is accepted. Once a bet is confirmed, the odds are fixed, subject to the rules concerning palpable errors or voiding. Settlement is based on the official result published by the governing body or event organiser after the conclusion of the event.

General settlement principles include:

• Single bets: your win equals the stake multiplied by the odds, minus the original stake where applicable.
• Multiple bets (accumulators, parlays): your return is calculated by multiplying the odds of each winning selection and applying the resulting price to your stake.
• If any selection in a multiple bet is void or settled as a push, that selection is typically treated as odds of 1.00 and the rest of the bet stands, subject to specific market rules.

If an event is postponed, abandoned, or cancelled, settlement follows the specific rules for that sport or market. Bets may stand, be voided, or be settled based on the result at the time play stopped, depending on the published rules. In case of discrepancy between live data and official results, official information prevails.

Betting Restrictions

To comply with legal and integrity obligations in Canada, restrictions may apply, including:

• Limits on bet types or markets for certain competitions or amateur events.
• Maximum payout caps per event or per account over a defined period.
• Temporary restrictions on betting activity for accounts subject to verification or responsible gambling measures.

You must not engage in any coordinated betting strategies designed to exploit errors, delayed feeds, or arbitrage arising from obvious pricing mistakes. The operator may cancel or adjust such bets and apply further measures if necessary.

Bet Cancellation and Voiding

Once submitted and accepted, bets cannot be cancelled by you. In limited circumstances, a bet may be voided by the operator, for example where:

• A bet is taken at odds that are obviously incorrect given the true probability of the outcome.
• A market is offered on an event that has already started, and the conditions for in-play betting are not met.
• Technical failures cause incorrect odds, line information, or market availability.

If a bet is declared void, your stake is normally returned to your account, and no win or loss is recorded. Any additional rules for bet cancellation or re-settlement are provided in the specific sport or market rules, which you should read before placing your bets.

Payment rules govern all deposits to and withdrawals from your account in Canada. By using any payment method, you confirm that you are the lawful holder of the payment instrument and that funds used for betting come from legitimate sources.

Funding Your Account

You may deposit funds only after successful registration and subject to any verification requirements. Available deposit methods for Canadian users can include, subject to change:

• Bank and card payments.
• E-wallets and online payment services.
• Prepaid vouchers or other locally supported solutions.

Each method may have its own minimum and maximum limits, processing times, and potential fees. Current conditions are displayed in the cashier section before you confirm a transaction. You must review and accept these conditions for each deposit.

Deposited funds appear in your account balance once the transaction is authorised and confirmed by the payment provider. The operator is not responsible for delays caused by banks or third-party processors.

Withdrawals

Withdrawals can be requested only to payment methods registered in your name. In principle, withdrawals should be processed using the same method you used for deposits, where technically and legally possible. The operator may require you to:

• Complete identity verification and address verification.
• Confirm ownership of the payment method.
• Provide any documentation needed for anti-money laundering checks.

Withdrawal limits, both minimum and maximum, depend on the chosen method and may vary for different users or account statuses. Information on expected processing timeframes is provided in the cashier section; actual times may depend on your bank or payment provider.

Winnings and eligible balances are paid out in accordance with the applicable betting, bonus, and promotional rules. If a balance includes bonus funds subject to wagering requirements, restrictions on withdrawal may apply until all conditions have been met.

Fees and Currency

Some deposit or withdrawal methods may involve processing fees or currency conversion costs. Where possible, fees applied by the operator are disclosed at the time of the transaction. Your bank or payment provider may also apply independent charges under your agreement with them.

Security, KYC, and AML Controls

For security and legal compliance, particularly under anti-money laundering and counter-terrorist financing obligations, the operator may at any time:

• Request proof of identity, age, and residence.
• Seek information on the origin of funds used for betting.
• Delay or suspend deposits, bets, or withdrawals until checks are completed.

Failure to provide requested information may lead to:

• Refusal or reversal of deposits.
• Cancellation of pending withdrawals.
• Restriction or closure of your account.

Transaction Restrictions and Cancellation

The operator may, at its discretion and in line with legal obligations in Canada:

• Set daily, weekly, or monthly transaction limits per account.
• Block or reverse transactions where fraud, misuse, chargebacks, or regulatory breaches are suspected.

Once a deposit or withdrawal request has been submitted, cancellation is not guaranteed. In some cases, a pending withdrawal may be reversed back to your account balance, where allowed by local rules and internal policies. If a transaction is cancelled or reversed, any associated bets already placed using those funds remain subject to the relevant betting rules.

The platform is intended for entertainment, and betting should never compromise your financial stability or wellbeing. By using your account in Canada, you agree to gamble responsibly and to monitor how often you bet, the amounts you risk, and the impact on your personal life.

Player Protection Principles

Responsible gambling measures are designed to help you:

• Set reasonable limits on your deposits, bets, and time spent.
• Keep betting as a form of leisure, not income.
• Recognise early warning signs of harmful gambling behaviour.

You must not attempt to recover losses by chasing bets or increasing stakes beyond your means. It is your responsibility to read and understand the responsible gambling information available on the site.

Control Tools and Limits

Depending on your province or territory and product availability, you may have access to:

• Deposit limits: daily, weekly, or monthly caps on how much you can add to your account.
• Bet limits: controls on the maximum stake per bet or per period.
• Session limits: tools that help you manage time spent on casino games or other services.

Once set, some limits may only be reduced immediately, while increases or removals may take effect after a cooling-off period. This delay is intended to support responsible decisions.

Time-Outs and Self-Exclusion

If you feel your betting is becoming problematic, you can:

• Apply a short-term time-out from using the account.
• Request a longer self-exclusion period, which restricts access to betting services for a defined duration.

During self-exclusion, you must not attempt to open new accounts. If it is discovered that you created additional accounts during an exclusion period, those accounts may be closed and any bets voided or restricted in line with responsible gambling obligations.

Support and Help Resources in Canada

If you believe you may have a gambling problem, you should seek professional help. Canadian support resources include, among others:

• ConnexOntario (Ontario): free and confidential health services information related to gambling.
• Gambling Help Line of Ontario and similar provincial services.
• Local counselling and treatment providers in your province or territory.

Contact details and links to regional organisations are usually provided in the responsible gambling section of the site. If you feel at risk, you should stop betting immediately and reach out to a support service or healthcare professional.

To comply with Canadian and international legal standards on anti-money laundering (AML) and counter-terrorist financing (CTF), the operator maintains internal policies and controls for all accounts used in Canada. These rules apply to all services, including deposits, bets, wins, bonuses, and withdrawals.

Legal Obligations

The operator is required to:

• Identify and verify users before or during the establishment of a business relationship.
• Monitor transactions and betting patterns for unusual or suspicious activity.
• Keep appropriate records of payments, bets, and verification documents.
• Report certain activities to competent authorities where required by law.

These measures help prevent the platform from being used to launder proceeds of crime or finance unlawful activities.

Identity Verification (KYC)

Know Your Customer (KYC) procedures may involve:

• Collection of personal identification data during registration.
• Verification of identity using official documents such as a passport or driver’s licence.
• Proof of address, for example a utility bill or bank statement.
• Verification of payment methods and banking details.

You must provide accurate and genuine documents. The use of false, forged, or third-party documents is strictly prohibited and may be reported to relevant authorities.

Transaction Monitoring and Suspicious Activity

The operator monitors account activity to detect patterns that may indicate AML or CTF risks, including:

• Large or unusual deposits followed by minimal betting and rapid withdrawals.
• Use of multiple payment methods without clear legitimate reasons.
• Structured transactions designed to avoid reporting thresholds.

If activity is considered suspicious:

• Additional information and documentation may be requested.
• Certain bets, deposits, or withdrawals may be delayed or temporarily blocked.
• Internal reports may be filed and, where required, information may be shared with authorised agencies.

Consequences of AML Breaches

If the operator reasonably believes that your account is involved in money laundering, terrorist financing, or any other unlawful conduct, it may:

• Restrict or suspend your access to services.
• Block or freeze funds in your account pending investigation.
• Close your account and terminate the relationship.
• Comply with any legal orders regarding seizure or forfeiture of funds.

The operator is not required to inform you of the existence of any AML or CTF report or investigation where doing so is restricted by law.

This Privacy Policy explains how personal data of users in Canada is collected, used, stored, and protected. By creating an account, placing bets, or using any services, you consent to the processing of your personal information in accordance with this section and applicable privacy laws.

Data Collected

The platform may collect the following types of personal data:

• Identification data such as name, date of birth, and contact details.
• Registration and account data including username, password, and security settings.
• Verification data such as copies of identity documents and proof of address.
• Transaction data covering deposits, withdrawals, bets, and bonuses.
• Technical data such as IP address, device information, and browser type.

Some of this information is required for legal purposes, such as age verification, AML compliance, and responsible gambling measures.

Purposes of Data Use

Personal information may be used to:

• Open, manage, and maintain your account.
• Verify identity, prevent fraud, and comply with AML and CTF rules.
• Process deposits, bets, bonuses, and withdrawals.
• Improve services, security, and user experience.
• Meet legal and regulatory obligations in Canada and other relevant jurisdictions.

Personal data is not sold to third parties. It may be shared with service providers, payment processors, and regulatory or law enforcement bodies where this is necessary and lawful.

Legal Basis and Retention

Processing of your information is typically based on:

• Performance of the contract governing your use of the services.
• Compliance with legal obligations, including gambling and financial regulations.
• Legitimate interests in maintaining platform security and preventing abuse.

Data is stored for the time required to meet these objectives and to respect legal retention periods that may apply under Canadian or other applicable laws.

Your Rights

Subject to applicable law and identity verification, you may have rights to:

• Access personal information held about you.
• Request corrections of inaccurate or incomplete data.
• Request deletion or restriction of processing in certain circumstances.
• Object to specific types of processing, where permitted by law.

Requests to exercise these rights can be submitted through the contact channels indicated in the privacy information on the website. Some requests may be limited where data must be retained to comply with legal or regulatory obligations, to resolve disputes, or to enforce agreements.

Security and International Transfers

Appropriate technical and organisational measures are used to protect your data from unauthorised access, loss, or alteration. Where personal data is transferred outside of Canada, protective measures consistent with applicable privacy laws are applied.

Security safeguards are applied to protect your account, bets, and transactions when using the platform in Canada. You also have responsibilities to maintain the confidentiality of your credentials and to use reliable devices and networks.

Technical Protection Measures

The website and app use industry-standard measures such as:

• Encryption of data transmissions to protect payment details and login information.
• Firewalls and intrusion detection systems.
• Segregation of critical systems and regular security testing.

These controls aim to maintain the integrity of odds, event data, and account balances.

Account Security and Authentication

You must:

• Choose strong, unique passwords and update them regularly.
• Keep your login details secret and never share them.
• Log out after each session, particularly on shared or public devices.

Where available, you are encouraged to enable two-factor authentication (2FA) or any similar security feature offered. This adds an additional step to confirm your identity before account access or sensitive changes.

You are responsible for any bets placed or transactions carried out through your account unless you have previously reported suspected unauthorised access and the account has been secured.

Monitoring and Incident Response

The operator monitors systems to:

• Detect unusual login patterns or betting activity.
• Identify attempts to manipulate odds, event data, or bonus systems.
• Prevent and mitigate fraud or account takeover risks.

If suspicious activity is detected, the operator may:

• Request additional verification.
• Temporarily suspend betting or payment functions.
• Restrict access to the account until security checks are completed.

Any confirmed security incident involving your personal data will be handled in line with applicable notification requirements and internal incident response procedures.