Responsible Gaming

Gambling always carries a risk of financial loss. You should only play using money that you can afford to lose and never rely on betting as income.

Melbet encourages you to:

• Set personal deposit and loss limits before you start playing.
• Decide in advance how much time you want to spend gambling.
• Keep your gambling separate from daily expenses such as rent, food, and bills.
• Treat wins as a bonus and losses as part of the cost of entertainment.
• Avoid chasing losses or increasing your stakes to recover money.

Responsible gaming protects both your financial and emotional wellbeing. If gambling begins to affect your mood, sleep, work, or relationships, it is important to slow down or stop and seek support.

Gambling addiction develops gradually and can affect anyone. Warning signs often involve losing control over how often you play, how much you stake, and how much time you spend gambling.

Key indicators that gambling may be a problem include:

• Thinking about betting or casino games most of the day.
• Needing to stake larger amounts to feel the same excitement.
• Betting more than you planned or staying online longer than intended.
• Chasing losses by placing new bets to try to win money back.
• Hiding or lying about gambling from family, friends, or co-workers.
• Using gambling to escape stress, sadness, anxiety, or other problems.
• Borrowing money, using credit, or selling belongings to fund play.
• Missing work, school, or social activities because of gambling.
• Feeling irritated, restless, or upset when trying to cut down or stop.
• Continuing to gamble even when it harms your finances, health, or relationships.

Gambling addiction is a serious condition that needs attention and support. Early recognition of these signs helps protect your wellbeing and makes it easier to regain control.

Regaining control over gambling is possible, and asking for help is a sign of strength. Practical steps can reduce harm and support safer betting behaviour.

Recommended actions to protect yourself include:

• Set strict deposit, loss, and session limits in your account and stick to them.
• Take regular breaks from gambling, such as short pauses during play and full days off.
• Use self-exclusion tools to block access to your account for a set period if control feels difficult.
• Remove saved payment methods and limit access to funds you might use for gambling.
• Track your spending and time in a written log or budgeting app so that your activity stays visible.
• Avoid gambling when you feel stressed, tired, under the influence of alcohol, or using drugs.
• Do not gamble to recover debts or fix money problems; speak to a financial counsellor instead.
• Talk to someone you trust about your gambling habits and how you are feeling.
• Reach out to professional support services that specialise in gambling addiction.
• Consider blocking gambling sites and apps on your devices using blocking software.

Responsible gaming tools on Melbet are designed to support these steps, but personal limits and external support remain essential.

Support is available across Canada for anyone worried about their gambling. You can access free, confidential services that provide information, counselling, and practical guidance.

Useful external help resources include:

• ConnexOntario (Ontario): 24/7 confidential helpline and online chat for gambling, mental health, and addiction support: connexontario.ca
• Centre for Addiction and Mental Health (CAMH): Information and programs related to gambling problems and mental health: camh.ca
• Québec Gambling: Info-Jeux: Telephone and online support service for gambling in Québec: quebec.ca/en/health/advice-and-prevention/alcohol-drugs-gambling/gambling/need-help-for-gambling
• BC Gambling Support Line: Free, confidential support for residents of British Columbia: bcresponsiblegambling.ca
• Alberta Health Services: Problem Gambling Resources: Information, helplines, and counselling options: albertahealthservices.ca
• Saskatchewan Health Authority: Gambling Support: Local help and treatment services: saskhealthauthority.ca
• Manitoba Addictions Helpline: Help for gambling and other addictions in Manitoba: mbaddictionhelp.ca
• Nova Scotia Health: Gambling Support Services: Treatment programs and information: mentalhealthns.ca
• Gamblers Anonymous Canada: Peer support meetings and resources: gamblersanonymin.ca
• Kids Help Phone: National support line and chat for young people affected by their own or a family member’s gambling: kidshelpphone.ca

These organisations offer non-judgmental support, practical tips, and ongoing assistance to help you manage or stop gambling.

If you are concerned about your gambling behaviour or think you might have an addiction, you can contact Melbet customer support. Our team can explain responsible gaming tools, account controls, and self-exclusion options available to players in Canada.

Ways to reach Melbet support in Canada include:

• Live chat on the website for real-time assistance regarding account limits and responsible gaming.
• Email support using the address listed in your account or in the Help section for detailed questions.
• In-site message centre in your account profile to send secure messages to the support team.
• Help and FAQ section on the site for policy details, tips on gambling responsibly, and tool descriptions.

Support staff can guide you to external professional services if needed and help you set limits that protect your play.