Melbet Privacy Policy

Types of personal information collected

The platform may collect and process the following categories of personal data:

• Identification data, such as name, date of birth, residential address, and copies of identity documents for verification.
• Contact information, such as email address, phone number, and preferred language.
• Account data, including username, password, security questions, and account settings.
• Financial and transaction information related to deposits, withdrawals, and betting activity, handled through approved payment providers.
• Technical and usage data, such as IP address, device information, browser type, log files, and general usage patterns on the websites and apps.
• Responsible gambling information, such as self-exclusion status, limits, and interactions with support related to safer play.

Collection of this information is required to provide regulated gambling services, manage user accounts, comply with legal obligations, and help protect against fraud and misuse.

Purposes for data collection and processing

Personal data is processed for purposes including:

• Creating and managing user accounts and access to services.
• Verifying identity, age, and location for regulatory and security reasons.
• Processing payments, withdrawals, and financial transactions.
• Meeting anti-money laundering, counter-terrorist financing, and other legal requirements.
• Monitoring responsible gambling measures and providing support when needed.
• Responding to inquiries and providing customer service.
• Maintaining platform security, preventing abuse, and investigating suspicious activity.

Each purpose is based on a lawful ground such as consent, performance of a contract, compliance with legal duties, or legitimate interests that do not override user rights.

Technical and organizational protection measures

To safeguard personal information, the operator uses a combination of technical and organizational controls, including:

• Encryption and secure transmission protocols for sensitive data.
• Access controls that limit employee access based on role and necessity.
• Secure storage systems and backup routines to reduce the risk of loss or alteration.
• Monitoring tools and security audits designed to detect and respond to incidents.
• Internal policies and staff training on privacy, confidentiality, and data handling.

While no online system can provide absolute security, reasonable and proportionate measures are taken to protect information against unauthorized access, misuse, or disclosure.

User rights regarding personal data

Under applicable Canadian privacy laws, users have important rights in relation to their personal data, including:

• The right to request access to personal information held about them.
• The right to request correction of incomplete or inaccurate data.
• The right to request deletion of data, subject to legal and regulatory retention obligations.
• The right to restrict or object to certain forms of processing where permitted by law.
• The right to withdraw consent where processing is based on consent, without affecting prior lawful processing.

Requests can be made using the contact details provided in this document. Before acting on a request, the operator may need to confirm the identity of the user for security and compliance reasons.

Compliance with Canadian laws

Data collection and processing practices are intended to comply with Canadian privacy legislation, including:

• Federal privacy law governing private-sector organizations.
• Provincial privacy and gaming laws that may apply depending on the user’s location.
• Regulatory requirements relating to online gambling, anti-money laundering, and consumer protection.

Where other international standards apply, such as those affecting cross-border transfers, additional safeguards may be used to maintain a comparable level of protection.

Main uses of personal information

Personal data is used only for defined and lawful purposes, including:

• Account registration, authentication, and ongoing account management.
• Processing deposits, bets, game participation, payouts, and withdrawals.
• Verifying identity, age, geographic eligibility, and compliance with gaming rules.
• Operating customer support services and responding to questions or complaints.
• Providing responsible gambling tools and interventions when risk is identified.

Service improvement, analytics, and security

Information about how users interact with the websites and apps may be processed in order to:

• Analyse service performance and fix technical issues.
• Improve navigation, content layout, and general user experience.
• Monitor system security and detect fraud, abuse, or policy violations.
• Compile aggregated statistics that do not identify individual users.

Such processing is carried out based on legitimate interests in operating a secure and reliable gaming environment, balanced against user privacy.

Marketing and communication

Subject to consent where required, personal data such as contact details and usage information may be used to:

• Send service announcements and important account notifications.
• Provide information about updates to the platform, policy changes, or regulatory notices.
• Offer promotional messages tailored to user preferences and activity, where permitted.

Users can manage communication preferences through account settings or by following unsubscribe instructions in messages. Core transactional and legal notices may still be sent where they are necessary for account administration or compliance.

Compliance and legal obligations

Personal information may be used and retained in order to:

• Comply with legal duties relating to anti-money laundering and responsible gambling.
• Meet requirements set by gaming regulators and law enforcement.
• Respond to lawful requests, court orders, or government directions.
• Enforce terms and conditions, protect rights, and manage disputes.

All processing of data is intended to be lawful, fair, and transparent. Users can contact the operator for further details on specific legal grounds that apply to their personal information.

How users can access their personal information

Users may request access to personal data held about them. This can include:

• Confirmation of whether personal information is being processed.
• A summary or copy of key data categories, subject to legal and security limits.

To submit an access request, users should contact the privacy or support team using the contact details provided on the website. Additional information may be requested to verify identity before disclosure.

Updating and correcting data

Users are encouraged to keep their account details accurate and up to date. In many cases, basic information such as contact details can be updated directly in the account profile. Where changes cannot be made through account settings, users may contact support to request correction or update of inaccurate or incomplete data.

Deletion and restriction of data

Users may request deletion of their personal information where:

• The data is no longer required for the purposes for which it was collected.
• The user has withdrawn consent, and there is no other legal basis for processing.
• The data has been unlawfully processed.

Deletion may not be possible where retention is required by law, regulation, or legitimate interests such as defending legal claims. In such cases, processing will be limited to what is strictly necessary.

Security checks and payment data processing

By creating an account and using the services, users consent to:

• Security and identity checks to verify eligibility, prevent fraud, and comply with legal duties.
• The transfer and processing of payment-related information by licensed payment service providers, banks, card schemes, and other financial intermediaries.

These third parties handle sensitive financial data in accordance with industry standards and their own privacy policies. The operator takes reasonable steps to partner only with providers that apply appropriate safeguards to user information.

Age restrictions

The services are intended only for persons who are at least 18 years of age and who are legally permitted to participate in online gambling in their jurisdiction. Account registration by minors is strictly prohibited.

Verification of age

The operator relies on the information provided during registration and on verification documents, such as identity cards or passports, to confirm age. Independent age verification for every visitor is not feasible without such documentation. Additional checks may be requested at any time to confirm that the user meets age and eligibility requirements.

Handling personal data of minors

If there is reason to believe that personal information has been collected from a minor, the account will be reviewed and may be closed. Parents or legal guardians who believe that a child has provided personal data should promptly contact the operator. Upon verifying the request, any personal information relating to the minor will be deleted, subject to retention duties needed to comply with law or regulatory requirements, such as preventing further access or misuse.

Processing of data outside Canada

Personal data may be stored or processed in countries other than Canada, including locations where servers, group companies, or service providers are based. These jurisdictions may have different data protection rules than those in the user’s home province or territory.

Consent to cross-border transfers

By using the websites and services, users consent to the transfer, storage, and processing of their personal information in other countries, as required to provide the services, process payments, perform security checks, and meet regulatory duties. Such transfers are carried out only where necessary for the operation of the platform or as required by law.

Safeguards and confidentiality

The operator requires its partners, affiliates, and service providers to respect the confidentiality of user information and to apply appropriate technical and organizational measures. Where local law provides a lower level of protection, contractual and operational safeguards are used to aim for a standard of protection comparable to that expected under Canadian privacy principles, as far as legally and practically possible.

Scope and effect of this document

This Privacy Policy is intended to describe how personal information is collected, processed, protected, shared, and retained. It does not grant rights beyond those required under applicable law, nor does it limit any rights that cannot be restricted.

In case of inconsistency between this document and mandatory legal requirements, the latter will prevail. The operator may update or revise this policy from time to time to reflect legal, technical, or operational changes.

Acceptance of the disclaimer

The legal statements in this document apply once the user accepts the Privacy Policy. Acceptance may occur through electronic agreement, account registration, continued use of the websites, or any other form of accession recognized under applicable law. Users should review this document periodically to stay informed about the current rules governing data handling and privacy.

What cookies are

Cookies are small data files stored on a device by a web browser when a user visits online services. Similar technologies, such as local storage and tracking pixels, may also be used for related purposes.

How cookies are used

Cookies and similar tools may be used to:

• Remember login sessions and basic preferences.
• Collect statistics about visits, such as pages viewed and time spent on site.
• Analyse general user behaviour in order to improve content, navigation, and performance.
• Personalize certain aspects of the experience, such as language settings.

The goal is to help the websites function properly and to support security and analytics.

Cookie retention period

Cookies that are not required for the basic functioning of the site are generally stored for no longer than 1 year, unless a longer period is allowed under law and justified by the purpose. Some essential cookies may operate for shorter periods or only during the active session.

Cookie management

Users can manage or delete cookies through browser settings, including blocking certain types or receiving alerts before storage. Restricting cookies may affect the availability of some features or the accuracy of statistics used to optimize services.

Agreement to the policy

By accessing or using the websites, registering an account, or participating in any online casino or sportsbook services, users are deemed to have read, understood, and accepted this Privacy Policy in full. If a user does not agree to the handling of personal information as described, use of the services should be discontinued.

Priority of the current version

The current version of this Privacy Policy replaces any previous versions displayed on the site. Updates take effect once posted, unless a different effective date is indicated. Continued use of the services after an update indicates acceptance of the revised terms relating to data collection, processing, and protection.

Sharing of personal information

Personal data may be disclosed to third parties in limited situations, such as:

• Service providers that support technical operations, customer support, marketing (where allowed), analytics, and payment processing.
• Financial institutions, payment processors, and fraud prevention agencies involved in handling transactions.
• Regulatory bodies, law enforcement, or other authorities when required by law or regulation.
• External advisers, dispute resolution bodies, or courts in connection with legal proceedings or the enforcement of rights.

The categories of third parties involved in processing are described on the website or can be obtained upon request.

Purpose and scope of disclosure

Information is only shared to the extent necessary for the purposes listed in this document, such as providing services, managing risk, complying with legal duties, or resolving disputes. Third parties must process personal data in accordance with applicable law and under contractual terms that require confidentiality and appropriate security.

User consent to third-party processing

By providing personal information and using the services, users consent to the disclosure and processing of their information by third parties as described in this Privacy Policy and the applicable terms and conditions. Users are encouraged to review the privacy policies of key partners, such as payment providers, to understand how they handle information independently of this platform.

Third-party websites and services

The websites may contain links to external sites or services that are operated by third parties. These linked resources have their own privacy policies, terms, and data protection practices that can differ from those described in this document.

Responsibility for external data practices

The operator does not control and is not responsible for how third-party websites collect, use, or share personal information. Clicking on external links or using third-party services is at the user’s discretion and risk.

User guidance

Before providing personal information on any external site, users should review the relevant privacy policy and terms of use, paying attention to collection, security, retention, and disclosure practices. Users may choose not to proceed if they are not comfortable with how their personal data will be handled.